Dear TAP,
My flight from Faro to Lisbon on the 4th of December 2018 was delayed. In consequence, I missed my flight on the same day from Lisbon to Geneva on the same day and had to stay in Lisbon until the 5th of December. I missed a full day of work and had other costs resulting from this delay.
On receiving my baggage on the 5th of December in Geneva I noticed that my bag was torn open.
Since this incidence 8 months I have sent multiple complaints by email, whereby I attached all the necessary documents and pictures. In addition I have called at least 5 times to inquire about the status of my complaint. Each time I was asked to be patient. My patience has run out. If you dont contact me within the next 3 days I will take legal action.
To all other (potential) other costumers of TAP: I am a 32-year old medical doctor from Switzerland and have taken many flights around the world in the last decade for work and for pleasure. I have encountered many problems in relation to flying but never filed a complaint. I have been consistently ignored by TAP for the last 8 months in a case which is absolutely clear. If you fly TAP do not expect any kind of compensation if something does not go well.
Sincerely yours
Mark Gassmann
