Guten Morgen an alle... Ich habe Neuigkeiten im Playa-Forum gefunden - hier ist jetzt wohl der Zustand der meisten Hotels aufgeführt (wir haben wohl Glück gehabt und ich drücke euch die Daumen:
I received the following message earlier this evening stating everything was up and running at the Reef Playacar, yet you are stating it is closed. There is so much conflicting information, it is extremely hard to know what is true. We are arriving on the 24th for our honeymoon and just want a relaxing week.
***UPDATE***
Just got this from the Reef Playacar sales office...
Thank you very much for your email.
Fortunately the hotel does not have any major damages to it's physical
installations. Electricity, water, air conditioning and telephone
services are working perfectly well so we are able to offer all of the
basic services at the hotel. We are happy to say that our beach looks
great and the guests are already there enjoying it.
Our staff is helping everywhere in the hotel so that everything is
being
cleaned as quickly as possible (fallen debris and vegetation moved by
the strong winds) and in a few days we'll be back to normal. Our
palapa
roof at the lobby bar has to be repaired which will take 3 weeks but
other than that everything will be fine for your arrival.
If you need any other information please do not hesitate to contact us.
We look forward to welcoming you in August!
Kind regards,
Quote:Originally Posted by NoAngelxTuesday, July 19, 2005 (5:00 pm) Hello folks, the people of Cancun.Bz hired me to make a site inspection to the area affected by the Hurricane Emily that recently hitted the Mayan Riviera. No other electronic media is offering this information on the internet and they are just publishing sensacionalist news and taking as background for their news videos and pictures from past hurricanes where shows disaster and devastation. This information is real and objective, I was hotel manager for 15 years, actually I'm the owner of travel agency in Cancun and living here for more than 27 years, this report is serious and here is what I saw this morning:
Puerto Morelos. I started the site inspection in Puerto Morelos. On this area the hotels are Paraiso de la Bonita, Desire Resort & Spa, Azul Beach Hotel, Melia Paradisus Puerto Morelos, Ceiba del Mar, Reef club, Secrets Excellence Riviera and others.
Report: All the hotels on that area are working normally, no damages in most of them except in thatched roofs but they will get fixed in a couple of days. They have electricity, water and all the services, some of them are haveing problem with the telephone lines but this will be fixed at any moment. We recommend that if you have reservation for those hotels or Puerto Morelos hotels don't cancel your reservations.
Punta Maroma. The hotels on this area are: El Dorado Royale, Mayan palace, Carrousel Villas Paraiso, Iberostar Playa Paraiso, Maroma Resort & Spa and Venta Club Playa Maroma. Those hotels are working normally and the damages are minor those ones can be repaired in a couple of days. If you have reserved on those hotels don't be afraid to keep your reservation.
Playa del Carmen. This area hosts the following hotels: Bravo Club El Mandarin, Secrets Capri, Maya Koba, El caracol Village, Capitan Laffite, Kaillum Resort, Qualton Club Riviera Maya, Ikal del Mar, Las Palapas. Shangri La and downtown hotels. Those hotels are operating normally too , minor damages to facilities, some of them had thatched roofs as decoration only but nothing that can not be repaired in 2 or 3 days. Electricity is back, they have water and all the services, beaches were beautiful today. I walked along the 5th avenue today and drove on the city and everything seems nice except for some trees and branches but the government and hoteliers are cleaning the streets. If you are going to stay on any of those hotels please do it.
PlayaCar. This is the hotel zone of Playa del Carmen and residential area, it has a golf course and hosts some of the most beautiful hotels in the area. I entered the area and there was a lot of trees and branches spreaded on the paved roads but also an army of workers cleaning the area. I stopped hotel by hotel and asked the manager on duty or the front desk manager about the situation of ther hotels and this is the report:
Riu Hotels.- All the hotels of this chain are operating normally, their facilities don't present any visible damage and there were tourists in the lobby, restaurants and beaches so everything looked like a normal day.
Gala Resorts.- This hotel is closed due to damages on some parts of the hotels, I saw people working on the area, I asked about re-opening date and they said they don't have that information at that time.
Royal Hideaway.- Closed, full of workers, didn't want to allow the access and don't have a re-opening date actually.
Wyndham Viva Azteca.- Closed, full of workers, didn't want to allow the access and don't have a re-opening date actually.
Reef Playacar. Closed, full of workers, didn't want to allow the access and don't have a re-opening date actually.
The golf course looks like fine, some trees and branches on the grass but nothing can not be solved in a short period of time.
Private houses and villas on the area look okay, the access roads are in very good conditions.
On each hotel we left a letter asking the hotel managers to send us a full report about the status of their hotels in order we can publish that information on this page. Personally I think the hotels closed at this time will be ready to operate in one or two weeks because no visible damages are shown except on the roofs and some palapas on the beach. Before you cancel your vacation for those hotels we strongly suggest you to contact your travel agency or wait for the response of the hoteliers to our letter, we will publish here the report for each hotel. Important: Some hotels in Playa del Carmen and Playacar are working but they still are having problems with the telephone service so if you want to contact them be patient that it fill be fixed in a short period of time.
After Playacar I took the south road to Tulum, after 10 minutes drive I really saw the damage that the hurricane caused on this area. Thousands of fallen trees, electricity poles cutted in half like plastiline, electric lines on the ground, a microwave tower twisted like a small copper wire, myriad of workers of the electric company fixing the poles, lot of activity but about the hotels....
Xcaret Park and Flamingo Xcaret.- The park and the hotel are closed, no access is allowed but we will speak with the head office to grab the information of status and re-opening date.
Puerto Aventuras.- This is painful for me to report this but Puerto Aventuras is devastated, no electricity, no water, no services at all. I recall this exclusive place for its golf course, nice roads, ever green jungle, exclusive hotels, all this has gone, this morning it looked like a junk yard , trees spreaded everywhere, trees under cars, debris everywhere. I personally think Puerto Aventuras will not recover itself for several months. I advise you to cancel your trip to Puerto Aventuras or change it to Cancun or Playa del Carmen instead. The hotels I visited were The Omni, Punta Serena, Sunscape Puerto Aventuras and the Oasis.
On this area another hotels are located, those ones are Aventura Spa Palace and Xpu-Ha Palace, those hotels are closed too for major damages and they don't have a date to re-open at this moment. If you had plans for vacation on those hotels I suggest you to contact them to their headquartes to inquiry further information. Email them al info@palaceresorts.com
Continued my trip to the south most of the hotels are damaged and no estimated re-opening date was available at that moment but all of them presented serious damages on roofs and facilities, I think it will takes weeks even a couple months to get the damages fixed, the landscaping and gardening is a real disaster, it will not be a nice view for the tourists to see a dry jungle and garbage everywhere, please give those hotels some time to recover. No electricity, water, telephone at this time. We will keep track the status of each hotel over the course of the next days and publish the hotel comments in a special section of the weather main page of cancun.bz
The following hotels are in that area and ALL of them are closed:
Copacabana Beach Resort
Barcelo Maya Beach
Club Maeva Akumal
Oasis Akumal
El Dorado Seaside Suites
Kantenah Palladium and Colonial Palladium
